Appreciate Productivity and Efficiency : a sterling model for O & M study

[Cecil Lee]

I am truly impressed with this food staff staff selling Chinese Noodle (Traditional Teochew Mee Pok).

I find that the staff had applied creative thinking or rather truly think out of the box!

Step 1: The helper would take down an order.

Step 2: She goes to this "glass panel" where she placed a thin sheet of paper.

For example, I wanted a bowl of "flat" mee pok noodle; she would write in bold black "BUX".

Here, the mee pok is identified as "B". And as I wanted NO OIL; the UXmeans No oil.

Step 3: At the food preparation station; theman (staff) can see the order that she had written down at his side andsomehow; as the writing is both bold and large;he could actually figure out what I had wanted.

And prepared my bowl of noodles without both uttering a single word. Contrast this to Gordon Ramsay's adage thattheCoordinator must shout out the order! Here, not a single word was uttered!

How'sthis for utter efficiency!

Step 4: When thelast order was completed. The helper taking the order would use another red bold marker and cancel to the last completed order.

And this would certainly helpfood preparation staffto note when to start preparing food again.

Another remarkable division of labour is that when theman behind the counter prepared the noodle; the helperalsohas another job; that is to cook theminced meat, fish balls etc.. inhot water andwhen she received the cooked bowl of mee from him; she will place the ingredients to the bowl to complete the full mee pok package to hand over to thepurchaser.

There are many other methods of telling the cook what to prepare. Some would use coloured tokens e.g. a red token means customer wants extra chili; and a piece of type of noodle on this token to denote what the client needed. This is far too common.

Thus, I am truly impressed with this set-up. Which is truly one- of a kind!

[Cecil Lee]

Case Study: Organisation and Methods (O & M) 

Actually, the essence of this efficiency can be summed up in justtwo photo slides. See attachment

 

 

Quote

On 6/28/2015 5:06:11 PM, Anonymous wrote:
I am truly impressed with this
food staff staff selling
Chinese Noodle (Traditional
Teochew Mee Pok).I find that
the staff had applied creative
thinking or rather truly think
out of the box!Step 1: The
helper would take down an
order.Step 2: She goes to this
"glass panel" where she placed
a thin sheet of paper. For
example, I wanted a bowl of
"flat" mee pok noodle; she
would write in bold black
"BUX". Here, the mee pok is
identified as "B". And as I
wanted NO OIL; the
UXmeans No oil.Step 3:
At the food preparation
station; theman (staff)
can see the order that she had
written down at his side
andsomehow; as the
writing is both bold and
large;he could actually
figure out what I had wanted.
And prepared my bowl of
noodles without both uttering
a single word. Contrast this
to Gordon Ramsay's adage
thattheCoordinator
must shout out the order!
Here, not a single word was
uttered!How'sthis for
utter efficiency!Step 4: When
thelast order was
completed. The helper taking
the order would use another
red bold marker and cancel to
the last completed order. And
this would certainly
helpfood preparation
staffto note when to
start preparing food
again.Another remarkable
division of labour is that
when theman behind the
counter prepared the noodle;
the helperalsohas
another job; that is to cook
theminced meat, fish
balls etc.. inhot water
andwhen she received the
cooked bowl of mee from him;
she will place the ingredients
to the bowl to complete the
full mee pok package to hand
over to
thepurchaser.There are
many other methods of telling
the cook what to prepare. Some
would use coloured tokens e.g.
a red token means customer
wants extra chili; and a piece
of type of noodle on this
token to denote what the
client needed. This is far too
common.Thus, I am truly
impressed with this set-up.
Which is truly one- of a
kind!

However, their chilli gravy is so so. Good thing is you are allowed to add as much as you want.

Always leave a not do complimentary after-taste. 

Nowadays, I skip this place totally.

[Cecil Lee]

Have an appointment shortly at River Valley Close. 

This Teochew Fishball Noodles is nice. 

Always eat here when I am around this area.

Well balanced gravy with lots of fine shallots.

Flavourful and appetising. $4/- per bowl